Thursday, October 16, 2008


I recently tried to sign up for internet access to my internet account details (so I can read and pay bills online) with a major Australian ISP. When I was asked for an email address, they would not accept either of the email addresses (one for work, one for private email) that they provide me with. I queried this and received the following reply (copied and pasted so don't blame me for the bad spelling and grammar):

When accessing MyAccount we need a secondary email address other then email address ending in this is due to if is not working we can still send you notification and important information to another email address. There are many free email services in the market you can signed up for (example and or you can even use a family members email address if you authorized them to be able to see some emails we may send you.

I replied politely, but what I wanted to say was:

If is not working, I won't be able to access ANY email accounts, because I won't have internet access, you idiots! Why do you need to send me an email to tell me that my internet service is not working? Don't you think I will have noticed when I CAN'T ACCESS THE INTERNET? Duh!

If it's that urgent, call me. Oh, that's right, you're my telephone service provider as well.

So much for rewarding customer loyalty...

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